| Q. |
Why am I getting a key violation? |
| A. |
You are trying to enter a Duplicate Account, or your Indexes are not correct.
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| Q. |
How do I know which file/set of books I am in? |
| A |
Look to the top of your BLA2019 Screen but below your menu bar. Usually starts with C:\Program Files\Bottom Line Accounting\??. The ? represents your Accounting Folder Name.
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| Q. |
Why are the GL Reports not printing (exception error)? |
| A. |
Check your chart of accounts make sure it displays valid account numbers (menu G/L, Chart of Accounts). Delete any blank lines.
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| Q. |
Why do the AR statements print even when "Print zero balance Accounts" is Un-Checked? |
| A. |
In AR, under Utilities Menu, System Configuration Settings go to System, check the box for Skip Statement for Zero Ending Balances.
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| Q. |
How do I eliminate the logo or signature printing on checks? |
| A. |
Under check writing in that module insert a ZERO in both row and column.
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| Q. |
I just paid a check in AP or Payroll, why does it not show in GL? |
| A. |
Index must be corrupt. Rebuilt indexes in the setup menu.
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| Q. |
Why do I only see the 1st page of my report on the screen? |
| A. |
Click the Next or Last button on the top of the report window.
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| Q. |
Why does the right side of my reports get cut off? |
| A. |
You have a incorrect/outdated Printer driver.
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| Q. |
How do I print my reports in black and white with a color printer? |
| A. |
Change your printer configuration to Black & White in Windows printer configuration.
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| Q. |
How can I clone accounts receivable/payable/payroll information? |
| A. |
Create a new folder, and at the CLONING option answer Yes to A/R, A/P and Payroll.
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| Q. |
How do I cancel an unwanted report? |
| A. |
To cancel print jobs go to "Start", "Settings", "Printers" and cancel your unwanted print job in windows.
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| Q. |
Does BLA include a backup function? |
| A. |
Cloud Backup and Restore for your data is included. Utilities Backup Data to Cloud Server. |
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| Q. |
What Windows Versions does BLA work on?. |
| A. |
Windows OS versions XP, Vista, 7, 8 and 10 & Mac Parallels or Boot Camp. If you are running a network/multi user environment, you MUST purchase additional Licenses.
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| Q. |
Can I use it on a network?. |
| A. |
If you are running a network/multi user environment, you MUST purchase additional Licenses. |
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